May 2022 Chapter Meeting

Navigating Difficult Conversations
Presented by: Andrea Brockmeier, Watermark Learning
May 4, 2022, 6:00PM to 7:45PM CST
Location: Virtual - Free Webinar 


Engaging in difficult conversations constructively is a skill that can make or break working relationships. Environments where people are able to have tough discussions in a safe, positive way are more collaborative, creative, and productive. 

In this presentation, explore the myths surrounding conflict and get a new perspective on how to approach those dicey discussions most of us would rather avoid. You will learn the various responses to conflict and get an opportunity to reflect on your own biases. A structured conversation approach will be illustrated that can be used to create better outcomes for everyone involved. Expect to leave with fresh perspectives about how to navigate difficult conversations often resulting from the inevitable differences we experience when working with others. 

Learning Objectives 

At the end of this session, you will be able to… 

•       Understand conflict and common sources of difficult conversations 

•       Identify what each of us brings to our interactions with others 

•       Identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully 

•       Use a framework for engaging in difficult conversations that results in better outcomes for all 

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